Service Desk - Email

Email

If your call/request is not urgent please email your request to us.

Our e-mail address is: ServiceDesk@sdmts.com. However we would encourage our customers to log tickets via the MTS Self Service Portal, as this will allow you to track the progress and status of your request.

• Your email will be automatically entered into our call logging system
• You will receive an automated reply email within 5 minutes with a case reference number for tracking. e.g. [26635]
• Your call will be placed in our call queue and we will process it as soon as possible
• Depending on call volumes we aim to provide an update email within 3 hours (during business hours)